Terms of Sale

These terms apply when you order from tikkatwist.com. "We" and "us" mean Tikka Twist LLC, a Minnesota limited liability company based in Elk River, Minnesota.

Placing an order means you accept them. How we handle your personal information is covered separately in our Privacy Policy.

Tikka Twist Signature Blend, a hand-blended seasoning, in Mild and Hot. Each jar is a 2 oz French Square glass jar with a net weight of 1.2 oz (34 g), sealed with an induction foil seal.

We blend in small batches, so a jar you buy in one month and a jar you buy in another are made to the same recipe but are not from the same batch. Colour and aroma can vary slightly between batches. That is normal for real spices and is not a fault.

Prices are shown in US dollars on the product and order pages. The amount you are charged is the total shown at checkout, including any delivery fee.

Minnesota does not tax food and food ingredients, and seasoning blends qualify, so there is no sales tax to add.

Payment is taken by card through Helcim, our payment processor. Their secure payment window opens over our page and your card details go directly to them. We never receive or store them, which also means any refund can only go back to the card that paid.

Your order is confirmed when the payment succeeds and you receive a confirmation email. If you start a checkout and do not complete payment, no order exists and the incomplete record is deleted automatically after 14 days.

There are two ways, and you choose at checkout.

Market pickup. Free. You pick a market day from the list at checkout, and collect from our booth on that day. The days offered are the markets we are actually booked at, which you can also see on our markets page. A market day stays bookable until that market is over.

Local delivery. We hand deliver within Minnesota only. Fees, minimums and areas are in the next section.

We do not ship. Not anywhere, including elsewhere in Minnesota. As a registered cottage food producer we hand our products to customers in person, so every order is either collected from us at a market or delivered by us.

Delivery is by ZIP code. If your ZIP is not in one of these zones we cannot deliver to you, and the order page will tell you so before you pay.

Delivery is by hand and by arrangement, not by courier, so it is not same-day and there is no tracking number. We will agree a time with you. If nobody is home we will follow any delivery note you left, and otherwise we will contact you and try again rather than leave a glass jar outside.

Some products are sold as a preorder before they are available, and are labelled that way on the order page with the date they are expected to be ready. You pay when you order.

If that date moves, we will email you and you can either wait or ask for a full refund. If we cannot make the product at all, we refund you without being asked.

Email contact@tikkatwist.com and we will change or cancel any order that we have not yet delivered or handed over, and refund it in full. We are two people and we read our own email, so the sooner you tell us the easier it is.

If you do not collect a market order, nothing is lost. We bring it to the next market we are booked at, and we will email you to say which one. If you would rather have your money back, ask and we will refund you.

If a jar reaches you damaged, sealed badly, or is not what you ordered, tell us and we will replace it or refund it. That applies whatever the state of the jar and there is no time limit that matters here. A photo helps but we are not going to argue about it.

Otherwise, we refund unopened jars with the foil seal intact, within 30 days of you receiving them. Email us first and we will arrange getting the jar back.

We cannot take back a jar once it has been opened. It is a food product made in a home kitchen, we cannot verify how it has been stored, and we will not resell it. That is a food safety rule rather than a commercial one.

Refunds go back to the card that paid, through Helcim, and usually appear within a few business days.

Our blends contain soy and wheat. They are not gluten free. Every ingredient is listed in full on the jar and on the product page. Read it before you buy if you have an allergy or an intolerance, and if you are unsure, ask us.

We are a registered Minnesota cottage food producer, MDA registration 20296872. As Minnesota law requires us to tell you: these products are homemade and not subject to state inspection.

Store the jar sealed, somewhere cool and dark. Spices lose aroma with heat, light and time rather than becoming unsafe, so the blend is at its best within about a year.

You can order as a guest. If you sign in, you do it with a code we email you rather than a password, and being signed in lets you see your own past orders.

Anyone who can read your email can sign in as you, so keep your email account secure. Tell us if you think someone else has got into your orders.

Markets are run by other organisations and can be cancelled for weather or any other reason, usually at short notice. That is outside our control.

If a market you were collecting from does not happen, your order is not affected. We will email you and bring it to the next market instead, or refund you if you would rather. You are never out of pocket because it rained.

We are responsible for the blend being what we say it is: made as described, to the ingredients listed, and reaching you in good condition. If we get that wrong we will put it right, as set out in section 8.

What we cannot be responsible for is how the blend is used once it is yours, including a reaction to an ingredient that is listed on the jar and on this site. The ingredient list and the allergen line are there to be read.

Nothing in these terms takes away rights you have under Minnesota or federal consumer law.

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top tells you which that is.

For anything about an order, email contact@tikkatwist.com or use the contact form. A person reads it.

Tikka Twist LLC
Elk River, Minnesota, United States
contact@tikkatwist.com